PROPERTY LAW

CONSUMER LAW

The Consumer Protection Act of 1986 defines Consumer Law in India. This legislation helps to protect consumers from any kind of exploitation by availing the means for hearing and considering and finally settling disputes. This Act also stipulates the Goods and Service Providers’ responsibilities. In the year 1987, the provisions of this Act became binding legally.

  • In order to safeguard consumer interest, eight consumer rights are defined by UN Consumer Bill of Rights:
  • Right to Safety - Safeguarding against goods that are hazardous to life and property.
  • Right to Information - Consumers have the right to be informed regarding the price, quality, quantity, etc., of the products they buy.
  • Right to Choice - Consumers should be provided with a wide variety of goods to choose from.
  • Right to be Heard - The right of consumers to have their complaints heard.
  • Right to Satisfaction of Basic Needs - This right demands that people have access to Basic, Essential Goods and Services : Adequate Food, Clothing, Shelter, Health Care, Education, Public Utilities, Water, and Sanitation.
  • Right to Redress - Consumers have the right to seek redress regarding their complaints.
  • Right to Consumer Education - The right of consumers to be educated about their rights
  • Right to a Healthy Environment - This is the right to live and work in an environment that is non-threatening to the well-being of present and future generations.